KAWA

[miekec]

SEPTEMBER 26, 2005 - Ridgewood, N.J. -- The most annoying thing a salesperson can tell a customer is, "It's not my department," according to research by retail industry consulting firm MOHR Access. The results come from interviews of 230 customers in shopping malls on both U.S. coasts.

A summarized list, in order, of the annoyances they found:

1. 28.9% "It's not my department"
2. 24.9% "If it's not on the rack, we don't have it"
3. 10.2% "That's the policy"
4. 9.95% "I'm on break"
5. 8% "Ask that person over there"
6. 6.2% "I'm new here"
7. 5.3% "You'll have to wait your turn"
8. 2.7% "The computer's down"


hehe.

Comments

[in-parentheses.livejournal.com]

Thanks for posting that! It's interesting, because it's a mix of the customer service person being rigid ("not my department," "that's the policy") and the customer being demanding ("I'm on break," "you'll have to wait your turn").