(no) phone
Sep. 13th, 2007 03:35 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
miekecAs some of you may have already noticed, my cellphone hasn't worked for over a month now. At first, I could get called but not call out and the house(cell)phone still worked. That didn't last very long, and the past few weeks I've just had no phone.
Some complete idiot at Sprint screwed up when J was arranging the switch-over of his clinic's (work) account from Sprint to Verizon and moving one phone (temporarily) from the old work account to our personal account, because they were closing their work account. The end result of this major screw-up was that their business account got transferred into our personal account, including the $<4-digit> bill, and the work account has a credit of $<4-digits> and isn't closed. Did I mention that we now have a bill of over $<4-digits>? When we noticed this problem we talked to Sprint, and the agreed-upon plan was that we only pay our actual part of the bills. Sure. Pay your actual bill, we'll fix the problem, and all will be happy. Sounds good.
Not.
A month later, they have now shut off my phone (and the housephone), sent us a new 2-year binding contract, still insist we owe them more than $3000, wasted at least 25 hours of J and my time on the phone with a gaggle of Sprint helpdesk/techsupport/idiots and have driven me up the wall. Some of them would insist it would be fixed in a few days, some of them refused to fix anything, and a lot of them didn't have a clue whatsoever. Plus, we wasted 12+ hours on hold. Literally. The average wait before even speaking to a live person was around 2 hours. Plus, the business accounts department can't (won't) help us, because it concerns a personal account, and the personal accounts department can't (won't) help us, because it concerns a business account.
Needless to say, I don't want any (wireless) relations with Sprint anymore. With the rest of my family already on Verizon, I'm switching to there. Yes, I realize nobody is perfect. They will have plenty of issues of their own, and I'll be stuck with a 2-yr contract at first. Their "unlimited nights & weekends" doesn't start till 9pm, which kind of defeats the purpose, but oh well. So far that's all something I can live with.
Does anybody know of complete show-stoppers? A reason why I really really shouldn't switch to Verizon? It's hard to see from the outside what kind of problems you tend to run into, and when you do see them, it's usually too late to get out. I know they have purposefully and obnoxiously disabled chunks of their Bluetooth capabilities, which is one of the things I need to look into. I want to be able to back up the data on my phone (phone#s, etc) but it looks like they've disabled any file-transfer protocols on all but their most expensive phones. Some of it is hackable. I know, but I don't know how easily or consistently or how well that works.
Anybody? Anybody? Bueller?
Some complete idiot at Sprint screwed up when J was arranging the switch-over of his clinic's (work) account from Sprint to Verizon and moving one phone (temporarily) from the old work account to our personal account, because they were closing their work account. The end result of this major screw-up was that their business account got transferred into our personal account, including the $<4-digit> bill, and the work account has a credit of $<4-digits> and isn't closed. Did I mention that we now have a bill of over $<4-digits>? When we noticed this problem we talked to Sprint, and the agreed-upon plan was that we only pay our actual part of the bills. Sure. Pay your actual bill, we'll fix the problem, and all will be happy. Sounds good.
Not.
A month later, they have now shut off my phone (and the housephone), sent us a new 2-year binding contract, still insist we owe them more than $3000, wasted at least 25 hours of J and my time on the phone with a gaggle of Sprint helpdesk/techsupport/idiots and have driven me up the wall. Some of them would insist it would be fixed in a few days, some of them refused to fix anything, and a lot of them didn't have a clue whatsoever. Plus, we wasted 12+ hours on hold. Literally. The average wait before even speaking to a live person was around 2 hours. Plus, the business accounts department can't (won't) help us, because it concerns a personal account, and the personal accounts department can't (won't) help us, because it concerns a business account.
Needless to say, I don't want any (wireless) relations with Sprint anymore. With the rest of my family already on Verizon, I'm switching to there. Yes, I realize nobody is perfect. They will have plenty of issues of their own, and I'll be stuck with a 2-yr contract at first. Their "unlimited nights & weekends" doesn't start till 9pm, which kind of defeats the purpose, but oh well. So far that's all something I can live with.
Does anybody know of complete show-stoppers? A reason why I really really shouldn't switch to Verizon? It's hard to see from the outside what kind of problems you tend to run into, and when you do see them, it's usually too late to get out. I know they have purposefully and obnoxiously disabled chunks of their Bluetooth capabilities, which is one of the things I need to look into. I want to be able to back up the data on my phone (phone#s, etc) but it looks like they've disabled any file-transfer protocols on all but their most expensive phones. Some of it is hackable. I know, but I don't know how easily or consistently or how well that works.
Anybody? Anybody? Bueller?
